Terms and Conditions

Ordering

Your order will be processed during our Web Sales Department Hours: Monday-Friday 9:00-5:00. An e-mail will be sent to confirm receipt of the order and include a predicted date. Apart from backordered items, all orders leave the following day by the method chosen at the shipping option stage. If you wish to contact us regarding an order, our preferred method of contact is via email; info@cornwallkawasaki.co.uk.

Pricing

Although we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as we process your order.

VAT

Unless otherwise stated, all prices are inclusive of VAT; however, the Company shall be entitled to vary any price to reflect any increase in the rate of VAT.

Descriptions

Individual product descriptions are claims of the manufacturer and/or distributor and are not guaranteed accurate. Prices are subject to change without notice. Mistakenly posted prices on the website do not obligate us to those incorrect prices. We reserve the right to refuse to sell to anyone for any reason.

Secured Online Shopping

All internet transactions are carried out using a payment service provider (PSP).  Sage (UK) Limited [GB] provides our Secure Server Certificate with all transactions utilising a SSL secure server connection. No card holder information is kept on our system.  For more information visit www.sagepay.com/security_policy.asp

Warranty

Cornwall Kawasaki Centre makes no warranty as to its products sold by us, expressed or implied, including without any limitations, any warranties or fitness for a particular purpose. We will pass on all warranties made by the manufacturer who has the sole responsibilities for performing such warranties. The manufacturer shall be solely responsible for any damage to person or property arising from the design, manufacture, or use of its products, and Cornwall Kawasaki Centre accepts no liability for such damages and shall not be liable for indirect or consequential damages.

Shipping

You will be notified if any changes in the shipping charges are needed before we ship your items.

International customers are responsible for all freight charges, customs and duties, and brokerage fees.

The majority of orders are sent via First Class Royal mail and Recorded signed for™
-Normally delivered next day(Monday-Saturday but not guaranteed)
-signature on delivery
-certificate of posting available
-electronic proof of delivery
N.B. Postage claims cannot be processed until 14 working days after sending.

Larger Items are sent via Parcelforce 48™
-Delivered in two working days (some parts of the UK take an extra 1-2 days)
-Parcels upto 30kg
-Tracking and online confirmation of delivery
N.B. Postage claims cannot be processed until 14 working days after sending.

Packages to non-UK addresses up to 5kg are sent via Royal Mail International Signed For™
-signature on delivery
-Europe: within three working days (not guaranteed)
-Rest of the World: within five working days (not guaranteed)
N.B. Postage claims cannot be processed until 14 working days after sending.

Packages over 5Kg and up to 30Kg to non-UK addresses are sent via Royal Mail International Standard -from 5 working days.
N.B. Postage claims cannot be processed until 14 working days after sending.

For more information on the above shipping options please visit: www.postoffice.co.uk

Shortages

Cornwall Kawasaki Centre must be notified of all shortages by e-mail/fax/letter within 3 working days of receipt of your order.

Returns/Cancellation

Should you receive goods which are either not what you ordered or which are damaged or defective, Cornwall Kawasaki Centre will replace any such goods, provided that we’re notified of the problem by e-mail/fax/letter within 7 working days of receipt of your order. Although we try and ensure that our website is accurate, errors may occur, we appreciate your cooperation during these rare occurrences.

Goods must be returned with original packaging and, unless a defective item, be fit for resale. We can not give credit for any part that has been used.

All returned re-saleable items will subject to a 30% handling charge.

Carriage will not be refunded.

All returns to the following address:

Cornwall Kawasaki Centre, Lanner, Redruth, Cornwall. TR16 6AS
Clearly mark all returns: 'FAO PARTS DEPT'.

Exceptions (items we cannot accept)

1) Videos, DVDs, CDs or Software Packages – unless the original packaging is intact and un-opened.

2) Goods which by their nature cannot be returned or are liable to deteriorate or expire rapidly i.e. Helmets, Electrical Goods (CDI boxes, coils, stators, etc), Frames, etc.

Refunds

All refunds will be made to the original source immediately upon our receipt of returned items.

Links to external sites

This site may contain links to other web sites on the Internet that are owned and operated by third party vendors and other third parties (hereafter referred to as "External Sites"). You acknowledge that Cornwall Kawasaki are not responsible for the availability of, or the content located on or through, any External Site. You should contact the site administrator or Webmaster for those External Sites if you have any concerns regarding such links or the content located on such External Sites.

General

All goods supplied and services provided are subject to the standard terms and conditions of Cornwall Kawasaki Centre. Pictures are for illustration purpose only. Prices are subject to change without notification.
All offers are subject to availability.
Terms and conditions apply.
Your statutory rights are not affected.