Complaints Policy

Cornwall Kawasaki Centre Ltd are authorised and regulated by the Financial Conduct Authority for consumer credit (our FRN is 972988 register.fca.org.uk). As an FCA-regulated credit broker we can introduce you to a selected group of lenders (a list is available on request) who may be able to help you finance your purchase. This group of lenders provides us with a range of products which may be suitable for your purchase (subject to status) we will explain the key features of those products to you. We do not charge fees for our Consumer Credit services. We may receive a payment(s) or other benefits from finance providers should you decide to enter into an agreement with them, typically either a fixed fee or a fixed percentage of the amount you borrow. The payment we receive may vary between finance providers and product types. The payment received does not impact the finance rate offered. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed.

All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over, Guarantees may be required.

Complaints. We undertake to provide the highest standard of service, whilst acting responsibly at all times. If, however you do have a complaint regarding the credit broking service we provide you with then please let us know in and we will seek to resolve your complaint promptly. If you are not satisfied with our response you may wish to take your complaint to the Financial Ombudsman Service. In order to contact the Financial Ombudsman Service, you should contact them as follows: Write to them at Exchange Tower, London, E14 9SR Telephone: 0800 023 4567 Email: complaint.info@financial-ombudsman.org.uk Website: www.financial-ombudsman.org.uk

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